Your privacy is important to you. Your trust is important to us. We don't want to do anything that might jeopardize your trust so in the interest of full transparency, here is what we use your information for and what we won't do with it.
Here's the short version: Your information is safe with us. We will not buy or sell or trade your personal information. We will not give your personal information to a third party (with the exception of telling the shipping carrier (Canada Post, FedEx, etc) where to deliver your order).
What information do we collect?
When you register for an account or place an order, you're asked to provide some information about yourself: Your name, address, phone number, email address and credit card information, for example. This is neccessary to complete your online order.
What do we do with your information?
First, we will give your name and shipping address to the shipping carrier so they know where to deliver your order. Makes sense, right?
We may use your phone number to call you to verify something about your order. Did you mean to order 100 of these? Or 10? But we'll probably email you about it instead if it's not something urgent.
You will receive emails about the status of your order, including when it shipped and a tracking number.
About 2 weeks after your order, you may receive an email asking you what you think about your product and if you'd like to write a review.
If you sign up for our Newsletter, we will send it to the email address you gave us and confirmed. You will have the option to unsubscribe from the newsletter at any time, no hard feelings.
We won't phone you to try to sell you something. We know that if you want to buy something from us, you'll come to our website.
If you sign up for our newsletter, there will be something sales related in there - a new product, or a new venue where you can shop, or maybe even a promotion. We don't like a lot of newsletters in our mailbox and we won't send a lot to yours. Sorry, but we're not going to use the newsletter to send out jokes and cat pictures.
How do we protect your information?
Our important pages (account login and checkout, for example) are encrypted using SSL (Secure Socket Layer). This makes it so that things like your password or your credit card number are encrypted by your computer and then decrypted on the other end. No one in the middle will be able to decrypt it.
Your credit card details are not stored on our servers. In fact, I won't personally ever see your entire credit card number (just the last four digits) as the transaction is sent directly to our payment processor. This also means that if you want to add something to your order or order again using the same card as last time, I won't be able to do that.
Some of our emails may also contain specialized links so we can view how often they're clicked on. This is a non-personalized report, meaning I can see that 10 people clicked the link in the newsletter, but not who those 10 people are.
We may change our policy at any time. We will update this page when it happens, so check back if you're concerned. If there are major changes we will post notices and send out emails, but most likely we will update for clarification only.